Living with a complex disability or chronic condition requires more than everyday support—it demands professional, responsive, and highly skilled care. At Benity Care, we specialise in providing high intensity support to National Disability Insurance Scheme (NDIS) participants across Melbourne. As a trusted, certified NDIS provider in Melbourne, our team is dedicated to supporting people with complex needs and helping them live happy, self-sufficient lives.
In this blog, we’ll explore what high intensity support means, how we at Benity Care approach this specialised service, and why we’re the go-to choice for participants seeking NDIS support coordination in Melbourne.
What is High Intensity Support?
High intensity support is designed for NDIS participants who require complex or high-risk care. These needs may arise due to severe physical disabilities, chronic illnesses, or conditions that require 24/7 monitoring and specialised intervention.
Common examples of high intensity care include:
- Tracheostomy care
- Ventilation management
- Enteral (tube) feeding
- Severe epilepsy and seizure response
- Complex wound management
- Catheter care
- Behavioural support for individuals with psychosocial disabilities
Delivering this type of support is not just about following routines—it involves clinical precision, rapid response capabilities, and the emotional intelligence to handle sensitive scenarios with care and dignity.
Why Benity Care is a Leading High Intensity Support Provider in Melbourne
At Benity Care, we understand the immense trust that participants and their families place in us. Our goal is to provide the best possible care while honouring each client’s uniqueness, privacy, and objectives.
Here’s how we do it:
- Skilled and Qualified Care Teams
Our support staff aren’t just trained—they’re experts. Our team includes Registered Nurses (RNS), Enrolled Nurses (ENS), and highly experienced disability support workers who specialise in high intensity care. We ensure they receive ongoing training in clinical procedures, infection control, risk mitigation, and person-centred care.
This makes Benity Care not only a provider, but a trusted high intensity support provider that families and participants can rely on—day or night.
- Tailored, Person-Centred Care Plans
No two people are the same. At Benity Care, we develop customised support plans that focus on individual goals, preferences, cultural backgrounds, and medical needs. Each plan is created in collaboration with participants, their families, healthcare providers, and support coordinators.
By putting the participant at the centre of every decision, we ensure care is not just clinically effective, but also empowering and respectful.
- Responsive, Round-the-Clock Support
Participants with complex needs often require 24/7 care. That’s why our support is always available—whether it’s ongoing monitoring for overnight ventilation or emergency response to medical complications. Our reliable team is there for you, every time.
NDIS Support Coordination in Melbourne: Making the NDIS Easier to Navigate
The NDIS can be confusing, especially for participants managing multiple supports and health professionals. That’s where Benity Care’s NDIS support coordination services in Melbourne come in.
Our expert support coordinators act as a bridge between participants and service providers, ensuring care is streamlined, effective, and aligned with your NDIS plan goals.
What Our Support Coordinators Do:
Help you understand your NDIS plan
- Connect you with the best providers for your unique needs.
- Organise and coordinate complex supports (including medical, personal, and social services)
- Advocate for you during planning reviews or crises
- Monitor and adjust your services as your needs change.
Through this holistic approach, participants are empowered to take control of their care journey without feeling overwhelmed by the system.
The Benity Care Difference : What truly sets Benity Care apart is our combination of clinical excellence and compassionate care. We don’t just focus on procedures—we focus on people. This philosophy underpins everything we do.
Here’s what you can expect as a Benity Care client:
- Comprehensive Intake Assessments : We take the time to fully understand your health history, current condition, and care goals before designing your plan.
- Multidisciplinary Collaboration : We work closely with your doctors, specialists, and therapists to ensure a seamless care experience.
- Regular Progress Reviews : Your care plan is continuously updated to reflect your evolving needs, ensuring you receive the most appropriate and practical support.
- Cultural Safety & Inclusivity : Our team embraces Melbourne’s diversity and is trained to provide culturally sensitive care in multiple languages and faith-based preferences.
Safety, Quality & Compliance at the Forefront
As a fully registered NDIS provider in Melbourne, Benity Care strictly adheres to all NDIS Quality and Safeguards Commission standards. We maintain:
- Up-to-date certifications and policies
- Infection control protocols
- Incident response plans
- Comprehensive staff training programs
Knowing that their care satisfies the highest standards of professionalism and safety gives participants and their families peace of mind.
Looking Ahead: The Future of High Intensity Support
As demand grows, Benity Care continues to evolve. We are exploring new assistive technologies, telehealth monitoring, and staff development programs to ensure we remain Melbourne’s most forward-thinking high intensity support provider.
We believe that even the most complex conditions shouldn’t limit someone’s potential to live, dream, and thrive. That belief fuels everything we do.