Some NDIS participants require daily support that goes far beyond standard personal care. Complex medical procedures, intricate personal care routines, and the management of high-risk behaviours all require support workers with specialist training, consistent supervision, and a deep understanding of the individual they are supporting. This is what high intensity support means — and it is where Benity Care’s specialist team steps in.
Benity Care delivers high intensity daily activity supports to participants with complex needs across Melbourne. Our team is specifically trained, rigorously supervised, and genuinely committed to delivering support that is both clinically appropriate and person-centred. We believe that complexity should never be a reason to limit someone’s quality of life.
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High intensity daily activity supports are defined by the NDIS as supports involving tasks that require workers to have undertaken additional specialist training beyond standard disability support qualifications. These are tasks that carry a higher level of clinical risk and that, if performed incorrectly, could significantly harm the participant.
The NDIS Practice Standards for High Intensity Daily Activities set out the requirements that providers must meet to deliver these supports safely — including worker training standards, supervision requirements, and documentation practices. Benity Care meets all of these requirements and operates within a clinical governance framework that ensures consistency, safety, and accountability.
Benity Care’s approach to high intensity support starts with the individual. We recognise that participants who require this level of support have often had difficult experiences with providers who were under-qualified, inconsistent, or who prioritised efficiency over dignity. We work hard to be different.
Before any support begins, we conduct a thorough assessment of the participant’s needs, reviewing their clinical history, support plans, and any existing behaviour support documentation. We build dedicated support teams for each participant — a small, stable group of workers who develop deep familiarity with the individual’s needs, preferences, and routines.
Our high intensity workers receive ongoing training and supervision. They operate within clear clinical protocols, document all care activities, and report any concerns through structured incident management processes. Regular review meetings ensure that support plans remain current as participants’ needs evolve.
Not every NDIS provider can deliver high intensity support to the required standard. Benity Care has made the investment — in training, in governance, in staffing, and in the clinical systems — required to do this safely and well. We hold full NDIS registration, comply with all Practice Standards for High Intensity Daily Activities, and undergo regular quality audits.
Beyond compliance, we bring something harder to audit but no less important: genuine commitment to the people we support. Our high intensity team workers understand that their role carries real responsibility — and they take that responsibility seriously, approaching every shift with the care, focus, and professionalism the situation demands.
Complex bowel care and management programs
Urinary catheter management — insertion, review, and ongoing care
Subcutaneous and intramuscular injections
Enteral feeding via PEG or nasogastric tube
Tracheostomy care, suctioning, and emergency management
Ventilator management (where applicable and trained)
Seizure monitoring and post-seizure care protocols
Implementation of positive behaviour support plans
Complex personal care requiring specialist oversight
Overnight and 24-hour support where funded and clinically indicated
High intensity support is for NDIS participants whose daily needs include medical procedures, complex personal care, or significant behavioural support that standard support workers are not trained or qualified to provide. This includes people living with spinal cord injury, acquired brain injury, motor neurone disease, Huntington’s disease, complex autism, multiple sclerosis, and other conditions that significantly affect physical function or behaviour.
It is also for participants transitioning from hospital, rehabilitation, or supported residential settings into community living, who require a high level of skilled support to make that transition safe and sustainable. And it is for families and carers who have been providing high-level support without professional backup — who need a skilled, qualified team to share or take over complex care tasks.
TESTIMONIALS
FAQ’s
Our high intensity workers hold Certificate III or IV in Individual Support, plus additional certified training in the specific high intensity tasks they deliver — such as tracheostomy care, PEG management, complex bowel care, or behaviour support plan implementation. Training is verified before workers are assigned to high intensity participants.
We build small, dedicated support teams for each participant. This reduces the number of different workers a participant encounters and ensures deep familiarity with the individual’s needs, preferences, and clinical protocols.
Yes. We work alongside registered behaviour support practitioners to implement participants’ behaviour support plans. Our workers are trained in the specific strategies outlined in each individual plan.
Yes. We have experience in complex transition planning, including coordinating with hospital discharge teams, allied health providers, and NDIS planners to ensure support is in place before a participant leaves hospital.
Yes. High intensity support needs do not stop outside business hours. Benity Care provides support across all hours where this is funded in the participant’s NDIS plan and clinically appropriate.
If you or a family member requires specialist high intensity support, contact Benity Care today. Our team will conduct a thorough assessment of your needs, explain how our services work, and develop a support plan that puts safety, dignity, and quality of life at the centre. We are accepting referrals and ready to help.
